FAQ
Welcome to the BbyCloth FAQ section!
Here you’ll find answers to the most common questions about our products, services, and policies.
GENERAL QUESTIONS
Q: What is BbyCloth?
A: BbyCloth is an online store specializing in lighting and interior decoration. We offer a selection of lamps and light fixtures designed to enhance every living space.
Q: How can I contact BbyCloth?
A: You can reach us via:
Email: info@bbycloth.com
Address: 1684 Singletree Road Hartsel Colorado 80449 United States.
ORDERS AND PAYMENTS
Q: How can I place an order?
A: Simply browse our products, add items to your cart, and complete the checkout process by following the payment steps.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Maestro...), as well as Apple Pay, Google Pay, Union Pay, iDeal, JCB, and Diners Club.
Q: Can I modify or cancel my order?
A: Yes, if it has not yet been shipped. Please contact us promptly at info@bbycloth.com for any requests.
SHIPPING
Q: What are your delivery times?
A: Delivery generally takes 4 to 9 business days, including 1 to 2 days processing and 3 to 7 days shipping.
Q: Is shipping free?
A: Yes, standard shipping is free for all orders within the United Kingdom , United States , Australia.
Q: Can I track my order?
A: Absolutely. Once your order is shipped, a tracking link will be emailed to you.
RETURNS AND REFUNDS
Q: What is your return policy?
A: You have 30 days after receipt to return an item. It must be new, unused, and in its original packaging.
Q: How do I initiate a return?
A:
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Contact us at info@bbycloth.com with your order number.
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Download your return label via our portal.
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Send the product back according to the provided instructions.
Q: When will I receive my refund?
A: After receiving and inspecting the package, the refund is processed within 7 business days.
Q: Can I request an exchange?
A: Yes, subject to availability. Contact us to arrange an exchange.
PRODUCTS AND WARRANTIES
Q: Are your products guaranteed?
A: Yes, all our products come with a satisfaction guarantee. If an item is defective or not suitable, we will find a quick solution.
Q: Can I ask questions before purchasing?
A: Of course! Write to us at info@bbycloth.com or call us if you want more information about a product.
PERSONAL DATA AND SECURITY
Q: Is my information secure?
A: Absolutely. We use secure encryption to protect all your data. See our Privacy Policy for more details.
Q: Do I need an account to order?
A: No, you can order as a guest. However, creating an account makes tracking easier and gives you access to exclusive offers.
CONTACT US
Questions or need assistance? The BbyCloth team is here to help!
Email : info@bbycloth.com
Phone: +17194024483
Address : 1684 Singletree Road Hartsel Colorado 80449 United States.
Response Time: Within 12 to 24 hours.
Working hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
For other ways to contact us, please visit our Contact Us.